Leaders who express anger, frustration and impatience—even in relatively small doses—may prompt action, but those emotions also drive their employees into states of fear and survival.
-- Tony Schwartz
Using fear as a motivation often translates as a threat to a team member’s self-worth, dignity or job security and that becomes a vicious circle: the more time and effort expended combating actual or perceived threats, the less time and energy remains to complete the task and the greater likelihood that there will be a negative outcome.
-- Michael Babikian
Acquire the skill to make another person feel as though what he or she is saying and doing is the only thing in the world that matters to you at this moment. It will enrich your life and strengthen your career.
-- Bruce Kasanoff
