It seems like we are always now in a mode of receiving or rejecting information — maybe we have been doing that all the way along.
What makes us capable of receiving new information? Why do we reject what we do?
When we consider what information someone else needs, perhaps we should consider when and how we received information and why we were able to receive it (or reject it).
Was it a function of age, development, circumstance, disruption?
Was it a result of something within us? Outside of us?
Was it because of thought? Or, something that engaged our thinking in a different way?
Contemplation of such may serve us well, as we participate in the information we pass along to others; by the way we engage with it in our own lives.
What is good for the other person right now? ...may be a good place to start.
